TECHNICAL HELP DESK
For more than 20 years our Technical Help Desk has been providing rapid, quality support to colleges and universities. We have helped reduce costs, enhance productivity and most importantly, boost user satisfaction.

Our Technical Support solutions include:
  E-mail Technical Support
  Inbound Telephone Call Technical Support
  Inbound Customer Service Telephone Call Support

Our 24/7 Help Desk provides complete customized support solutions including: Multi-Channel Support Solutions: Voice, Email, Chat, WebEnabling Tools: CRM, Knowledge Base, Remote Diagnostics

HUMAN RESOURCE OUTSOURCING
The affects of technology have cause many college and universities to rethink their Human Resource delivery strategy. Many are looking for ways to consolidate segmented HR processes of various campuses while maintaining quality and compliance, and reducing cost. We know that you need a partner who can attain:
  Lower operating cost
  Scalable and sustainable services
  Continuous improvement and innovation

We have met this need through our Human Resources Outsourcing (EHRO) practice. It’s substantial capability supports the full spectrum of HR service offerings delivered through a combination of certified experts, proven transition methods and quality driven operational execution, all integrated with technology.

The key to our success is our ability to leverage alliances with leading technology and tool providers. We enjoy productive relationships with Cognos, Microsoft, Oracle, IBM, and other technology providers.

With EHRO leadership, EduServe will:
  Build transformation led and technology-enabled Shared Service Centers
  Promote enhanced use of HR self-service
  Continuously improving via Six-Sigma and Lean initiatives
  Leveraging HR domain skills and process knowledge

HRO SERVICES

  HR Consulting Services:
Our HR Consulting Team delivers proven solutions through a combination of process transformation and use of technology platforms. Services include Gap Analysis, Performance Metric Analysis & Benchmarking, Risk Improved Benefit Summary, and Roadmap Design.

  HR Transformation:
Transforming your HR office can reduce costs, free up staff to focus on strategy and employee relations, and improve service. Our planned execution of HR transformation includes internal transformation, broad HR outsourcing and point solution outsourcing.

RECRUITMENT PROCESS OUTSOURCING
Financial resources are scarce so you can’t afford to reopen a position. Your first hire must be your best candidate. We can help ensure that each candidate you hire will be a positive investment for your institution.

Our Recruitment Process Outsourcing model works with campus HR staff to source and pre-screen candidates based on required skills. We help with hiring drives, job fairs, and researching niche job boards. We service all positions, from entry-level to senior management.

Our team monitors the number of candidates sourced, source to interview ratio, interview to offer ratio, offer to join ratio, average time to hire, ageing requisitions and cost per hire.

The spectrum includes:
  Requisition development with hiring management
  Identification and implementation of sourcing strategy
  Employment brand development consulting and program management
  Advertisement strategy development
  Screening
  Interview scheduling
  Requisition management
  Offer management processes
  Staffing operations reporting and metrics
  Workforce planning support
  Staffing department budgeting support
  Background check
  Applicant tracking
  Employee on-boarding

PROCUREMENT OUTSOURCING
As institutions face constant budget challenges, procurement processes are critical in a cost savings plan. Our Procurement Outsourcing Program will help you streamline purchasing processes and save dollars with these services:

  Strategic Sourcing: Contracts Management, Spend Data Management, Strategic Sourcing, Transactional Procurement
  Category Management: Supplier Relationship Management, Accounts Payable and reconciliations